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LIV Plugs into a standard 110v GFCI outlet.

LIV needs .5 amps / 50 watts to power the system and is rated for outdoor use year-round.

The LIV repellers produce a zone of protection that is 10 ft in radius and 20 ft in diameter from the repellers.

LIV utilizes a 5.5% metofluthrin formulation to be able to create its 20 ft in Diameter zone of protection around each repeller.

LIV repellers are made from Die-cast aluminum alloy.

The LIV system is only compatible with a 2.4 GHz Wi-Fi network.

Depending on where the onboarding process Is failing, this will tell you a lot about what’s happening.

Failing to onboard at the following steps means...

Connecting to device - Try to bring Hub closer to Router, if it continues to fail at this step contact Thermacell Support.

Connecting to your network - Wi-Fi network is not currently a 2.4 GHz network or is not enabled.

Joining device to the network - Wi-Fi speeds may not be suitable for LIV or a smart home device. Please test Wi-Fi speed at speedtest.net 100MBPS is required.

Registering the device to your account - Contact Thermacell support to help manually register the customer.

Attempt to connect to the 2.4GHz network on its own. If this fails, you may need to temporarily disable the 5 GHz network to be able to successfully onboard the LIV system. You can turn the 5 GHz network back on after the device has onboarded.

You should always do a Wi-Fi speed test before onboarding a LIV system to make sure the Wi-Fi network we are attempting to connect to can support a smart home device. Much like ring doorbells and other smart home devices, LIV requires at least 100 MBPS of internet speed to be onboarded.

Distance from the router, objects in the way of the router, provider outages, and many other factors can cause Wi-Fi connection to not be as strong as required.

LIV works best with WPA2 encryption types (standard for most home Wi-Fi networks)

The LIV system uses low voltage cabling that is daisy chained from the hub to each repeller in the chain to be able to power the system.

LIV repeller cables come in both 10’ and 24’ cables. Each repeller comes standard with a 24’ cable.

Repellent cartridges are sold in 6 packs, with a full case being four 6-packs of cartridges. 24 Total cartridges come in a case.

Yes, LIV cartridges are only compatible with the LIV smart Mosquito Repellent system.

No, repellent cartridges are sold separately than repellers.

The pro dashboard updates every 24-48 hours.

Initializing indicates that the last time the Pro Dashboard refreshed that it caught this device in a state in which it was ensuring connection to the Wi-Fi network. This does NOT indicate that there is a problem present with the system but simply a connection status.

An active error indicates there is an error that has been reported numerous times that is impacting the device’s performance – please reach out to Thermacell support.

A recent error indicates that there is an error with the system that may be impacting performance, if this issue persists after multiple updates, please reach out to Thermacell support.

Signal indicates that the Wi-Fi connection to the hub is in danger of falling offline. If this status persists, we suggest you utilize the Wi-Fi test tool to ensure the connection strength can support the LIV system.